We are getting a lot of System.OutOfMemoryException errors on Slide split operations. Here are couple of error logs:
#1–
“operation”: {
“_id”: “1ce78181-76ae-4d05-ac47-382bcae75408”,
“method”: “SPLIT”,
“status”: “FAILED”,
“progress”: {
“description”: “Slide converted”,
“stepIndex”: 24,
“stepCount”: 24
},
“created”: {
“dateTime”: {
“$date”: “2026-07-15T23:29:17.728Z”
},
“offset”: “Z”
},
“started”: {
“dateTime”: {
“$date”: “2026-07-16T06:46:53.291Z”
},
“offset”: “Z”
},
“failed”: {
“dateTime”: {
“$date”: “2026-07-16T06:51:39.178Z”
},
“offset”: “Z”
},
“error”: {
“code”: “error”,
“description”: “Operation Failed. General Error.”,
“httpStatusCode”: 400,
“message”: “AmazonS3 Storage exception: Exception of type ‘System.OutOfMemoryException’ was thrown.”
}
}
#2 —
{
“_id”: “65b3b53a-d643-4947-936b-b8c197d19935”,
“method”: “SPLIT”,
“status”: “FAILED”,
“created”: {
“dateTime”: {
“$date”: “2026-07-13T15:42:46.753Z”
},
“offset”: “Z”
},
“started”: {
“dateTime”: {
“$date”: “2026-07-13T15:42:47.235Z”
},
“offset”: “Z”
},
“failed”: {
“dateTime”: {
“$date”: “2026-07-13T15:44:03.127Z”
},
“offset”: “Z”
},
“error”: {
“code”: “PresentationLoadFailed”,
“description”: “Could not load the presentation”,
“httpStatusCode”: 400,
“message”: “Failed to load the presentation: Exception of type ‘System.OutOfMemoryException’ was thrown.”
}
}
Any suggestion on how to resolve this?