We have integrated with aspose from salesforce and were using it for more than 4-5 years. But suddenly it is now throwing an error with the status code 404 and says ‘Error while loading file ‘Sandbox_Template/CDATemplate.docx’ from storage. The specified file does not exist.",
“Description”: "Operation Failed. File Not Found.’. Can you please help asap ?
Can you please help asap since this issue exists in production as well from last couple of days and business is getting affected ?
This is impacting our Product too and 17 live clients.
I’ve attached a photo showing the file exists despite the sudden 404 error. Here is the full URL that is attempted: https://api.aspose.cloud/v4.0/words/CDATemplate.docx/MailMerge?folder=Production_Template&storage=Aspose%20for%20Cloud%20Storage&withRegions=true&cleanup=UnusedRegions&useWholeParagraphAsRegion=false&destFileName=Production_Template/null
cda_template_exists.jpg (31.7 KB)
These types of errors are under investigation; I’m waiting for the responsible team’s answer