Free Support Forum - aspose.cloud

Folder was deleted even though regex should have kept it

I have a folder called templates with files inside it.

I have also set ‘Don’t clear folders by regex’ to .template. for that storage.

But the folder was deleted by the system automatically.

Why did this happen?

@patrick_daly

We are sorry for the inconvenience. After the initial investigation, we noticed that we did not run the delete job for a while so it is strange the folder got deleted. Can you please share some more details? when you noticed that the folder is missing and when you last time used it? It will help us to address your issue exactly. And please also confirm if your email id associated with the aspose.cloud account is different than your above user email id.