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Extremely slow response times

We have just observed very slow response times for requests that were sent to the Words API. A text-replacement operation took 3.4 minutes. A request to extract custom XML didn’t complete before our lambda timed out (meaning it took >4 minutes). All other API endpoints that we tested responded significantly slower than normal too.
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The status page for this product does not list any issues/failures.


We are looking into the Aspose.Words Cloud server and will update you accordingly.

Hi @tilal.ahmad,

Any update on this? I see that other users are complaining about the same thing.



We are fine tuning the auto scaling of the cloud containers along with adding hardware resources to the server. We will update you once we complete it.

Thanks for your patience.