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Error while using API

Hello!

We have faced error
Aspose.Words.Cloud.Sdk.ApiException: Error while get files in folder ‘Font’ from storage: Error while get file list in folder ‘Font’ from storage: AmazonS3 Storage exception: The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint.
at Aspose.Words.Cloud.Sdk.RequestHandlers.ApiExceptionRequestHandler.ThrowApiException(HttpWebResponse webResponse, Stream resultStream)
at Aspose.Words.Cloud.Sdk.RequestHandlers.ApiExceptionRequestHandler.ProcessResponse(HttpWebResponse response, Stream resultStream)
at System.Collections.Generic.List1.ForEach(Action1 action)
at Aspose.Words.Cloud.Sdk.ApiInvoker.ReadResponse(WebRequest client, Boolean binaryResponse)
at Aspose.Words.Cloud.Sdk.ApiInvoker.InvokeInternal(String path, String method, Boolean binaryResponse, String body, Dictionary2 headerParams, Dictionary2 formParams, String contentType)
at Aspose.Words.Cloud.Sdk.WordsApi.ConvertDocument(ConvertDocumentRequest request)

Could you please help us with this error?
We want to notice, that we use an internal storage to save fonts.

Thank you!

@AsposeCreatio

I have tested the ConvertDocument API using the fontsLocation parameter and have been unable to notice any issues. Please share your sample code and credentials via a private message. We will investigate the issue and guide you.

@AsposeCreatio

We have made some changes and it should be working now. Please try now and share the results.

It works. Thank you

1 Like

@tilal.ahmad We seem to be getting the same error when using the WordsApi().uploadFile() function

Sort of came out of nowhere

Any help would be appreciated

@jessewilliams

We sincerely apologize for any inconvenience this may have caused. We are actively investigating the matter of Aspose storage failures experienced by certain users.

We continue to receive errors from the service. We expect a prompt solution to the problem.

@AsposeCreatio, @jessewilliams

We have fixed the issue; please try now.