My app is called GDrive x ZRecruit Hub
And the error message is complete in the beginning of the topic.
Are there other information I can provide?
This error is usually caused by incomplete network transfers, can you tell me the size and format of the processing file?
It would be useful to provide sample files so we can reproduce this error.
Here is one sample file: https://drive.google.com/uc?export=download&id=1Beos1qwNMxsIj2mmDFcqDime-gE6neqR
It isn’t a so big file.
@lucianosoftwaredeveloper,
We ran several tests and converted the file to multiple formats, but we were unable to reproduce the issue you were experiencing. Can you tell us about your operating environment? We will test again.
The last attempts are just ignoring parameters I’m giving.
I’m sending format and the file, but my usage logs only showing ‘no input’.
I’m sending request from Zoho Creator. Can I provide you more information about my operating environment?
@lucianosoftwaredeveloper,
Are you using the Cells Cloud API on the Zoho Creator platform?
I recommend that you first test the conversion API using the Cells Cloud SDKs on a local server or computer.
It is possible that there are call limits on the Zoho Creator platform.
I use Zoho Creator for a long time, and I’m sure that we are not running a call limit issue. What other causes can we be facing?
How it works to get 1-to-1 support until get this issue solved?
Please provide the email address of your account using the API.
we will check it in the cloud system logs.
lucianosoftwaredeveloper@gmail.com
Truly appreciate if you can get accurate information in the logs, because we need to sort this out with some urgency
Thanks in advance
@lucianosoftwaredeveloper,
We found seven records related to your mailbox in the system log. We checked these logs and found that when there are format and checkExcelRestriction parameters, the conversion API can run normally.
We will test again based on these log information.
In addition, I suggest you take two tests:
- Try other formats;
- Continue to try the parameters that work properly in the log:
http://api.aspose.cloud/v3.0/cells/convert? format=xml&checkExcelRestriction=true
@lucianosoftwaredeveloper,
Now that we’ve reproduced the corresponding error.
We created a new ticket about the issue. And we will solve it ASAP.
ok, I wait for your response and appreciate the urgency 
@lucianosoftwaredeveloper
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CELLSCLOUD-12277
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hi @wangtao, I’ve just tried it again and just the same response:
{
"RequestId": "533e0c42-de61-4600-9feb-43580727169f",
"Error": {
"Code": "internalError",
"Message": "Unable to read beyond the end of the stream.",
"Description": "Operation Failed. Internal error.",
"DateTime": "2023-08-02T16:14:47.3137109Z"
}
}
Could you please check?
We have examined the system log using the request-id and found some information about the request.
Currently, the convert API does not support the file query parameter.
Could you please post the Excel file here? We will check it ASAP.
One of the many files we need to convert:
https://projetoxpto.dev.loba.com/Clientes/Sumol + Compal/(04-23)%20Strategic%20Brand%20Manager/(2023)%20Strategic%20Brand%20Manager%20-%20Sumol%20+%20Compal.xlsx
@lucianosoftwaredeveloper,
I tried to convert the file you provided to another format file. These formats include XML, DOCX, PPTX, PDF, PNG, and Html. They completed the conversion successfully.
I checked the product logs and found that there are two kinds of error logs.
- No conversion format provided.
- Unable to read the end of the stream.
Regarding 2, it is recommended to try two steps to complete the conversion to help us determine the location of the problem.
- Upload the file to Aspose.Cloud storage.
- Call the GetWorkbook API.