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Error message when exporting JIRA story as PDF


I am trying to export a Jira story as a PDF and am getting the following error:

· Request Identifier: dd006921-acdc-447b-9e6d-f750e7f53f7e

· Error Description: Error generating clients_jiracloud/e4238229-6d43-3710-9da9-47c3c72ebff7/6bbce404-443e-4241-bbb0-f4ae87e57224.pdf

· Date: Mon Oct 24 2022 09:33:44 GMT+1100 (Australian Eastern Daylight Time)

· Download error data. You can send this file to the customer support to help resolve your issue. Please note that error data contains sensitive information

Could you please advise re next steps

Kind regards,


This Topic is created by tilal.ahmad using Email to Topic tool.


We are sorry for the inconvenience. We have logged a ticket MARKETPLACE-229 for further investigation and will keep you updated about the issue resolution progress within this forum thread.