Hello,
I hope this message finds you well. We have been experiencing a recurring issue for the past week with the following error message: “Error: ConvertDocument. Exception: Error while retrieving files in the ‘Font’ folder from storage: Error encountered while attempting to retrieve the file list from the ‘Font’ folder in storage: AmazonS3 Storage Exception: The bucket you are trying to access must be addressed using the specified endpoint. Please direct all future requests to this endpoint. => Error encountered while attempting to retrieve the file list from the ‘Font’ folder in storage: AmazonS3 Storage Exception: The bucket you are trying to access must be addressed using the specified endpoint. Please direct all future requests to this endpoint. => AmazonS3 Storage Exception: The bucket you are trying to access must be addressed using the specified endpoint. Please direct all future requests to this endpoint.”
We kindly request your assistance in resolving this matter as it is causing disruptions in our operations. Could you please provide an estimated timeline for the resolution of this problem? Your prompt attention to this issue would be greatly appreciated.
Thank you for your assistance.