Error: ConvertDocument. Exception: Application daily api calls limit exceeded. Daily limit is 100 AP

Aspose.Words Cloud Product Family
1

Hi,

I’ve checked the number of api calls in last few days… They are very few… May i please know what this error means? what is AP in daily limit 100 AP?

Thanks,
Hemant

2

@tnmadmin

The error message you are encountering indicates that you have exceeded the daily limit of API calls, which is set at 100 calls per day. This limit is implemented to manage usage and ensure fair access for all users.

If you believe you have not made that many calls, consider checking for any automated processes or applications that might be making calls on your behalf. You can also monitor your API usage through your account dashboard to gain a clearer understanding of your activity.

For further assistance, please refer to the documentation or support resources related to your specific API usage.

If you have any more questions or need further clarification, feel free to ask!

3

Thanks for the quick response.

This error message seems incorrect.
Facing issue with one specific word file of approx. 5MB. Able to process other files…

That says the limit is not the issue.

Attached is the document that was working yesterday and failed today.
698419_v6.docx (4.6 MB)

4

What exactly you do with that file? What api method do you use?

5

using npm package Aspose.Words-Cloud version=23.7.0

WordsApi wordsApi = new WordsApi(App.AppSid, App.AppKey);

                var stream = this.GetFileStream(this.Request);

                ConvertDocumentRequest convertDocumentRequest = new ConvertDocumentRequest(stream, format);
                Stream outputStream = await wordsApi.ConvertDocument(convertDocumentRequest);

                //RETURN html as string
                byte[] buffer = new byte[outputStream.Length];
                outputStream.Read(buffer, 0, (int)outputStream.Length);

                ConvertFileResult convertFileResult = new ConvertFileResult { Content = Encoding.UTF8.GetString(buffer) };

This code takes an uploaded Word document and converts it into HTML format using Aspose.Words Cloud API, then returns the converted content as text (HTML string).

6

I couldn’t reproduce that issue on my side, please upgrade sdk to the latest version which is 25.10.
Also could you please share your client id, I will check in the logs, maybe can find something there.

7

#241106132548

8

Thanks for sharing

9

Hi,

Any further update on this?

Last few days API Usage logs screenshot
AsposeWordConvert-Err.png (62.9 KB)

Error: ConvertDocument. Exception: Application API Calls per month limit exceeded. API Calls per mon
Error Detail screenshot
AsposeWordConvert-Err-Detail.png (60.9 KB)

Earlier on 16th Oct 2025, the error message was
Error: ConvertDocument. Exception: Application daily api calls limit exceeded. Daily limit is 100 AP

However, I’ve counted the number of API calls for OCT month in the API Usage logs is below 100…

Can you please let me know the daily limit and monthly limit for the above mentioned account?
May i also please know the monthly cycle?
Also, the reason for the error.

The functionality broke for the last full one week. We cannot afford to have these errors for long.

Awaiting reply, early if possible…

Thanks,
Hemant

10

Sorry, I contacted the responsible team again and escalated this issue, once I have information I will contact you.

1 Like
11

Hi,

Any update?

Thanks,
Hemant

12

The billing team couldn’t reproduce it with their account, so they are investigating that issue using your data. As soon as I have more information, I will contact you