Since around 11:30 today, we’ve been encountering the following error when attempting to upload a .docx file via the endpoint https://api.aspose.cloud/v4.0/words/storage/file/:
“AmazonS3 Storage exception: The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint.”
Everything was working correctly prior to that time, and no changes were made on our side (we are using Make.com for HTTP integration).
Is this a known issue you are currently investigating?
It seems you are encountering an Amazon S3 Storage exception when trying to upload a .docx file via the Aspose API. The error message indicates that the bucket you are trying to access must be addressed using a specific endpoint. This typically occurs when the configuration for your Amazon S3 storage is not aligned with the endpoint you are using.
Here are a few steps you can take to troubleshoot and resolve this issue:
Check Bucket Configuration: Ensure that the bucket you are trying to access is correctly configured in your Aspose account. You can do this by logging into your Aspose dashboard and verifying the settings for your Amazon S3 storage.
Endpoint Verification: Make sure you are using the correct endpoint for your S3 bucket. Each S3 bucket is associated with a specific endpoint, and requests must be sent to that endpoint. You can find the correct endpoint in the AWS S3 management console.
Reconfigure Storage: If you suspect that the configuration might be incorrect, you can reconfigure your Amazon S3 storage in the Aspose dashboard. Follow these steps:
Log in to your Aspose dashboard.
Navigate to the Storages Page.
Select Amazon S3 Storage from the ‘Create New Storage’ menu.
Enter the correct Storage Name, Bucket Name, AWS Access Key, and AWS Secret Key.
Save the configuration.
API Permissions: Ensure that the necessary API permissions are granted for your S3 bucket. The Aspose Cloud APIs require specific permissions to interact with the bucket, such as GetObjectMetadata and ListObjects.
If the issue persists after following these steps, it may be beneficial to reach out to Aspose support for further assistance, as they can provide more specific insights into the problem.
If you have any additional questions or need further clarification, feel free to ask!
I couldn’t find any issue with file uploading. Please share the code you use and the file you are trying to upload.
I found your requests in the logs and shared this information with the storage team to react.
Sorry for the inconvenience.