EMF Images Are Missing when Converting PPTX to PDF

Aspose.Slides Cloud Product Family
1

we are encountering an issue of losing images when using the Aspose Document Conversion to convert a powerpoint file to PDF.

Original: https://eventpower-res.cloudinary.com/raw/upload/v1699290574/media/Assoc.%20of%20Intl%20Cer[…]rent%20Trends%20in%20Portfol/b8kcsjjqxboxj0b5u0vq.pptx

Converted: https://eventpower-res.cloudinary.com/image/upload/v1699290578/media/Assoc.%20of%20Intl%20C[…]%20Trends%20in%20Portfol/b8kcsjjqxboxj0b5u0vq.pptx.pdf

  • See slides 9, 11, 31, 32, etc.
2

@Cloudinary,
Thank you for contacting support.

Could you please indicate which Aspose.Slides API you as using?

3

Thank you for the reply.
We are using API v1.1
An example for request
http://api.aspose.com/v1.1/slides/convert?format=pdf&appSID=....&signature=....

4

@Cloudinary,
Please share a code example that reproduces the problem you described.

5

Hi, please advise if the below is fulfilling your needs:
(We’ve attached the pptx file in the first thread).
We’re using api request (we’re using Typhoeus package for ruby).
Method: put
Url: http://api.aspose.com/v1.1/slides/convert?format=pdf&appSID=<appId>&signature=<signature>

6

@Cloudinary,
I am working on the issue and will get back to you as soon as possible.

7

@Cloudinary,
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-1833

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

8

@Cloudinary,
Our developers have investigated the case. The problem is reproduced with Aspose.Slides Cloud API v1.1 but the problem is not reproduced in API v3.0. Aspose.Slides Cloud API is based on Aspose.Slides for .NET (on-premise library). It looks like the bug was fixed in one of the versions of Apose.Slides for .NET after 19.5. Therefore, Cloud API v1.1 has not been updated since 19.5. So the only thing you need to do is switch to Cloud API v3.0.

POST https://api.aspose.cloud/v3.0/slides/convert/pdf

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