Docx to xls conversion is throwing error

Aspose.Words Cloud Product Family
1

Hi team. We are suddenly facing an error in the docx to xls conversion.

body: WordsApiErrorResponse {

    requestId: '91aa3f6ded5ef64dd11ac4decec24263',

    error: ApiError {

      message: 'Object reference not set to an instance of an object.'

    }

  }

Please help us resolving this on priority. Our deployment is blocked due to this.

2

Our API doesn’t support conversion from docx to xls, but could you please share a code you are using? You should receive a different error message stating that this type of conversion is not supported.

3

Yes. So what we do is, first we convert docx to HTML and then convert that HTML to xlsx. I am getting this error in the first step (while converting docx to HTML)

PS: please note that it was working fine till today.

4

Please share your input document for further testing.

5

file-sample_1MB.docx (1002.7 KB)

This issue was observed in lower environment while in production it is working fine. We are worried that if after deployment it might break that as well. Waiting for your response

6

I will check it out, thanks for sharing the document.

7

Please note that we are using on premise (self host) approach using docker image of aspose words. This is error is produced using this approach.

8

I am able to see these logs in pod which contains docker image of aspose words:

image.jpg (53.7 KB)

9

hi team. You can close this ticket. It was a configuration issue from our side

10

I’m glad to hear you managed to fix it.

11