I am using the Startup Plan for Aspose for Cloud. We have embedded PHP code to call on your REST API to convert .docx files (created locally on the server) to PDF files via your webservice.
Your solution is the only available solution which can create 100% accurate PDF files from DOCX, coming from a Linux server (Linux = no office = no local reliable way to convert).
However, our customers have been complaining that the last 2 weeks, the REST API is very slow and, due to that, times out quite often, thereby creating empty/half PDF files.
Since I am paying for your service, and am very content with it, I’m not sure whether this behavior is acceptable. Our application is critical to our customers.
Therefore I am sending you this serious request to investigate this issue and/or inform me of options available to increase the reliability of your service. Otherwise I will have to start looking into alternatives, reluctantly.