.DOCX file is failing to convert and error “Operation Failed”

Aspose.Words Cloud Product Family
1

Upload HTML to Aspose Storage Failed

Description “Operation Failed”
on paid subscription:
Client ID: 119b1fe8-7aae-4ef5-a147-9f479b3cb548

“Error”: {
“Code”: “errorAuthentication”,
“Message”: “Bearer error="invalid_token", error_description="The signature is invalid"”,
“Description”: "Operation Failed. ",
“DateTime”: “2025-04-10T16:46:39.4298851Z”,
“InnerError”: null

2

We investigating this issue. Sorry for the inconvenience.

3

we are experiencing this error again. Please investigate and provide the cause of this failure as we are experiencing them on monthly bases

Upload HTML to Aspose Storage Failed

Description “Operation Failed”
on paid subscription:
Client ID: 119b1fe8-7aae-4ef5-a147-9f479b3cb548
“Error”: {
“Code”: “errorAuthentication”,
“Message”: “Bearer error="invalid_token", error_description="The signature is invalid"”,
“Description”: "Operation Failed. ",
“DateTime”: “2025-05-15T09:31:27.8624206Z”,
“InnerError”: null
}

4

I tested, and it seems to be fixed. Please confirm.

5

Yes, seem to be fixed now. can you please tell us what is causing this issue as it re-occurs monthly.

6

The billing team hasn’t shared the RCA for that matter. Once they finish the analysis, I will share it.