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Converting XLSX to PDF throws timeout error

Starting a few hours ago, we started receiving these errors when converting relatively small excel documents (less than 500k) to PDF.


“Error calling CellsSaveAsPostDocumentSaveAs: The request timed-out.”
“Error calling CellsWorksheetsDeleteWorksheets: The operation has timed out”

When I was testing the same operations approx 16 hours before this, it appeared to be working fine. It’s occurring in all of our environments so I believe I’ve ruled out it being a code issue. Would you be able to verify that the Cells Cloud API isn’t having any issues?

EDIT: We’ve done some testing with smaller files and are find that anything about about 125kb is triggering a timeout.


Could you provide the email that is login in https://dashboard.aspose.cloud?
We will try to check the issues from logs.

I believe the email/account login we’re using is asposeadmin@pulte.com


Amazon had internet connectivity problems these days.
We had reset it. Please try it.
If you still face the issues, please inform us ASAP

I am having the same issue right now. I am trying to convert my xlsx into PDF and it gives me socket timeout exception every time. Can you guide how i can resolve this?


Could you provide simple test codes here and tell us your file size?
We will analyze them and give you suggestions.

Thankyou so much for your response.

CellsApi cellsApi = new CellsApi(clientId, clientSecret);
File excelFile = new File(“src/main/resources/test.xls”);
File outputPDF = cellsApi.cellsWorkbookPutConvertWorkbook(excelFile, “pdf”, null, null, storage);

Filesize is 189kb. I am using aspose-cells-cloud v22.1

We reproduced your issue. Please set the parameter of ‘storageName’ to null.

cellsApi.cellsWorkbookPutConvertWorkbook(file, “pdf”, null, null, null);

okay thank you