We are trying to shift to using Apsose.Words Cloud for converting .docx files to HTML. But about 1/3 of the requests fail with the following error. The error does not seem to be related to the .docx file in question - the same file can succeed sometimes and fail other times.
Error
Error: aborted
at connResetException (node:internal/errors:705:14)
at TLSSocket.socketCloseListener (node:_http_client:454:19)
at TLSSocket.emit (node:events:525:35)
at TLSSocket.emit (node:domain:489:12)
at node:net:301:12
at TCP.done (node:_tls_wrap:588:7)
Your logs at https://dashboard.aspose.cloud/billing/api-usage don’t show any failed requests.
Environment
Docker image: registry.access.redhat.com/ubi8/nodejs-16
Node.js version: v16.20.1
Code
The code we use to call your API is as per below, where the data is the file buffer.
const { WordsApi, ConvertDocumentRequest } = require('asposewordscloud');
const convertRequest = new ConvertDocumentRequest({
format: 'html',
document: data,
});
const convertResult = await wordsApi.convertDocument(convertRequest);
Any ideas about what could be going wrong? Any other details you’d need to debug this?