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Convert Word to PDF with Aspose.Words REST API REF/cross-refernece field issue

Dear Support,

We have an issue using Aspose Cloud services and Aspose.Words. I opened a ticket in Aspose.products as well:


we upload a word document that has a Clickable reference within the
document to another paragraph ( as seen in the attached document, the
sections within the document with links) are being replaced with an
error message: “Error! Reference Source not found."

Examples in attached doc: Page 10, section 5.5 has a click link to 5.3. Also page # 12, section 7.1.2

1. Is this is a known issue?
2. What can we do to avoid this and fix it ?
3. Is there a work around?

Thank you,

Hi Sireesha,

Thanks for your inquiry. Please note that Aspose.Words mimics the same behavior as MS Word does. If you convert your document to Pdf using MS Word, you will get the same output.

Thank you, I will check if my word document has any issue.