Convert Word to PDF is not working with Creatio

For a Creatio instance, we have provided the Aspose client ID and the secret key generated from the Aspose. But still, within Creatio, we cannot convert the document to PDF and the interface keeps loading without throwing any console error. How should we handle this?

@Geeviniy
Please share your input document and code sample to reproduce the issue.

Hi @kirill.novinskiy

We are running the business process from Creatio and we are generating the document using the out-of-the-box printable functionality. There’s no code that we are using for this.

@Geeviniy
Please provide more details for api request: query, body and request log if possible.