I am experiencing transient errors with the cloud API. I am using the cloud API to convert DOCX, XLSX, PPTX and PDF files to tiff images. I am experiencing the following problems:
DOCX and XLSX
The tiff returned from the service is blank. A tiff with the expected dimensions returned, but it’s transparent.
The API returns a message saying "An attempt was made to move the position before the beginning of the stream."
When converting a PDF document, the API returns a message saying “Incorect file format” (the word ‘incorrect’ is spelled incorrectly in the error message).
Attached are the 4 files that I’ve used for testing. As previously stated, the errors are all transient. I have managed to successfully convert all of the files.
I would really appreciate help in resolving these problems.