Calls taking too long causing 502 bad gateways errors for clients

Aspose.Total Cloud Product Family
1

We have had constant issues with speed and timeout errors with Aspose word and PDF .Cloud over the past 4 days.
Can you please look at your containers we had this issue multiple times before and it required a restart of the containers from your end.

2

@jbrady1990 Your issue is related to Cloud version of Aspose.Words. So I will move it to the appropriate forum.

3

@tilal.ahmad Some examples of the lengths of calls , we have a string of calls being made which is coming in over 70seconds nd is timing out. this usually takes 9-11 seconds total. Could you please look into this as this is directly affecting our customers.

Method Name
ReplaceText
Product
Aspose.Words
API Version
v4.0
Request Trace Id
Root=1-62b0a4a1-4e091c8d1b609d697c1cc2ff
Request Start Date
2022-06-20 5:47:29 PM
Request End Date
2022-06-20 5:47:35 PM
6 seconds

Method Name
AppendDocument
Product
Aspose.Words
API Version
v4.0
Request Trace Id
Root=1-62b0a45f-1d4ba28a7a35e72b3374d6b4
Request Start Date
2022-06-20 5:46:23 PM
Request End Date
2022-06-20 5:46:50 PM
28seconds

Method Name
UploadFileAsync
Product
Aspose.Words
API Version
v4.0
Request Trace Id
Root=1-62b0a4df-4f0d87ee094c48e77b39f25b
Request Start Date
2022-06-20 5:48:41 PM
Request End Date
2022-06-20 5:48:51 PM
10secnds

Method Name
UploadFileAsync
Product
Aspose.Words
API Version
v4.0
Request Trace Id
Root=1-62b0a448-3bb173960f715f607d689391
Request Start Date
2022-06-20 5:46:00 PM
Request End Date
2022-06-20 5:46:17 PM
17seconds

4

@jbrady1990

We are sorry for the inconvenience. We are investigating the performance issue and will share our findings with you as soon as possible.