I upload a PPTX and initiate an asynchronous conversion to SVG, then I poll for a status and wait the job to either finish or fail.
However, none of this happens, instead job remains in the “Created” status forever.
Please see a reproduction script attached.
aspose-slides-debug.zip (175.4 KB)
Have the same issue currently with another async call:
startSplit
It’s created, but never started. Worked yesterday like a charm, no change in code since then…
@lumentric, @a.hellmann,
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESCLOUD-2007
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
We apologize for any inconvenience caused.
it works again. Around one hour ago all started operation did finish.
@lumentric, @a.hellmann,
We indeed did have issues with the async API for a few hours yesterday. This should now be fixed. We apologize for the inconvenience caused. Please let us know if the issue persists.