Aspose word cloud APIs are throwing 500 error code

lalinda · September 30, 2024, 3:39am

Hi,

We have been getting numerous 500 error responses from the API this morning when all was okay yesterday. This is a high-priority issue as it is causing an outage on one of the systems.

image.jpg (114.6 KB)

APIs: v4.0/words/buildReport and /v4.0/words/convert

Please advise
Lalinda

yaroslaw.ekimov · September 30, 2024, 4:49am

yaroslaw.ekimov · September 30, 2024, 5:20am

The issue is reproduced. I contacted the admin team to fix it ASAP.

lalinda · September 30, 2024, 5:52am

Thanks. Please let us know once the issue if fixed.

yaroslaw.ekimov · September 30, 2024, 5:53am

Sure, I will reach you out

yaroslaw.ekimov · September 30, 2024, 7:03am

The issue is fixed. Sorry for the inconvenience.

lalinda · September 30, 2024, 7:36am

thank you for informing me.