Aspose.Slides Node.js SDK Is Expiring the AccessToken after 1 Hour

Aspose.Slides Cloud Product Family
1

Hi Andrey,

Your Aspose Slides Nodejs SDK is expiring the AccessToken after 1 hour, not 1 day like your documentation states. It also does not get a fresh token when detecting the token has failed. It only will retrieve a fresh token if AccessToken is empty, meaning it will only ever get the token once. Since it does not clear the failed token out, it will never retrieve a new one.

What will it take to get this resolved in the SDK so that we can utilize a patched version of this?

Thanks,

Paul

2

@Human_Code,
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-1759

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

Our developers will investigate the case. We will inform you of any progress. We apologize for any inconvenience.

3

Hi, if we can upgrade this support ticket to paid support via our Developer support plan that would be great

4

@Human_Code,

Please clarify your question. We will do our best to help you.

5

Hi Andrey,

I’m requesting this ticket be upgraded to paid support, as instructed by your sales team below:

" Hi Paul,

Thank you. Please request these tickets be upgraded to paid support by requesting that from the support developer on the forum. This will ensure they are treated with priority

Kind regards,

Sabrina"

6

@Human_Code,
Thank you for the explanation. To get Paid Support, you should open a new ticket here and mention this forum thread there.

7

The issues you have found earlier (filed as SLIDESCLOUD-1759) have been fixed in Aspose.Slides Cloud SDK 23.6. You can check all fixes on the Release Notes page.