Hello Aspose Cloud team,
Since around 2026-10-04 13:45 UTC (22:45 JST), all Aspose.Slides Cloud API requests from our production service have stopped working. Our PowerPoint features (PPTX to PNG, PPTX/PPT to PDF, PPT to PPTX) are currently unavailable to our customers.
Symptoms
Every request to https://api.aspose.cloud/v3.0/slides/* hangs: the TCP/TLS connection is established, but the server never returns a response (no HTTP status, timed out after 60 seconds). Other products on the same host respond normally.
Even unauthenticated requests reproduce it, so this does not depend on our credentials:
| Request (no auth header) | Result |
|---|---|
GET /v3.0/slides/storage/exist/x.pptx |
no response, timed out after 60 s |
GET /v3.0/slides/info |
no response, timed out after 60 s |
PUT /v3.0/slides/convert/pdf |
no response, timed out after 60 s |
POST /v3.0/slides/x.pptx/png |
no response, timed out after 60 s |
GET /v3.0/pdf/storage/exist/x.pdf |
HTTP 400 “ClientId is undefined” in 0.46 s (expected) |
GET /v4.0/words/storage/exist/x.docx |
HTTP 400 “ClientId is undefined” in 0.46 s (expected) |
GET /v3.0/cells/storage/exist/x.xlsx |
HTTP 400 “ClientId is undefined” in 0.47 s (expected) |
POST /connect/token |
responds normally |
Reproduction:
curl -s -o /dev/null -w "%{http_code} %{time_total}s\n" -m 60 https://api.aspose.cloud/v3.0/slides/storage/exist/x.pptx
# -> 000 60.005s (timeout, no response)
curl -s -o /dev/null -w "%{http_code} %{time_total}s\n" -m 60 https://api.aspose.cloud/v3.0/cells/storage/exist/x.xlsx
# -> 400 0.429s
Checked at 2026-10-05 01:38 UTC and again at 01:43 UTC; the issue is still ongoing. api.aspose.cloud resolves to cloud.lb.k8s.dynabic.com (74.113.210.20).
Endpoints we use in production:
PUT /v3.0/slides/storage/file/{name}POST /v3.0/slides/{name}/pngPOST /v3.0/slides/{name}/pptxPUT /v3.0/slides/convert/pdfDELETE /v3.0/slides/storage/file/{name}
Questions
- Is there a known outage of the Slides Cloud API? Could you please investigate and restore the service?
- Is there an estimated time to recovery?
- Is there a status page or channel where we can follow Slides Cloud incidents?
Thank you for your help.