Aspose docker - "Evaluation Only" message displayed on generated documents

Aspose.Words Cloud Product Family
1

Hello,
We have setup Aspose in our server via docker to generate PDF documents (Q2 of 2024)
The calls to aspose are done from Salesforce.

Yesterday we faced the following issue: generated documents displayed a message indicating that we were in trial mode, while the Aspose licence is paid and everything was working fine until now.
image.png (12.2 KB)

The issue is fixed now but we do not really know how and what caused it in the first place (and if this will happen again or not).
This is a problem since the generated documents are sent to our customers.

Can you help?

2

Sorry for the inconvenience. It happened due to the billing service failure. It is fixed now, but we are working on preventing this in the future.

3

Thank you for the quick reply.

4

Hello,
In order to prevent sending pdf documents containing the disclaimer to our customers, is there a way to know, when a document is generated, if it is generated in demo mode? This way at least we would not send it to our customers and inform our support team to manage the issue before sending it to our customers.
Thank you.

5

You can call /v4.0/words/info endpoint and if response contains smth like this

{
“Name”: “Aspose.Words Cloud API”,
“Version”: “24.12.0”,
“AdditionalInfo”: [
{
“Key”: “ConsumptionCredit”,
“Value”: “123123123”
},
{
“Key”: “ConsumptionQuantity”,
“Value”: “123123.5”
},
{
“Key”: “IsMeteredLicensed”,
“Value”: “True”
}
],
“RequestId”: “xxxxx”
}

it should be okay to start conversion when IsMeteredLicensed is true

6

Thank you, we’ll try this and revert back.
With the information returned, is it possible to also identify how much credit is still available on our licence in order to anticipate purchasing more credit when it reaches a low amount?

7

No, right now, this functionality doesn’t exist. I will contact the billing team to see if they can provide such information.