We get null pointer exception calling Converter.convertLocalFile
Is anyone working on this? The cloud conversion service went down around midnight PT.
I’ve tried emailing sales too. No response yet.
We are investigating the problem with high priority. We will reply here when the problem is solved.
Aspose for Cloud Team Lead
Is there an online status page showing the state of the services?
We use an external provider to monitor our services. Here is where you can see the status of our services: http://stats.pingdom.com/57j0mt2bv3es/1042767
A fix was deployed to production and the reported problems are now solved.
We apologize for the unusually long period until the issue was cleared out. It was a tough technical problem and we have been working continuously to get it done.
Thanks for the update.
The issue has been escalated. It will be discussed by the management and we will let you know what will be decided. Sorry for the inconvenience.