Aspose Cloud service is down! please fix asap

Aspose.Words Cloud Product Family
1

We get null pointer exception calling Converter.convertLocalFile

2

Is anyone working on this? The cloud conversion service went down around midnight PT.

3

I’ve tried emailing sales too. No response yet.

5

Is there an online status page showing the state of the services?

8

Thanks for the update.

I want to know what is your SLA, I think all of your cloud users would like to know that.

I created a ticket on the support forums - 6 hours to respond.
I tried reaching you on facebook - 5 hours to respond.
I had to troll mr. Billy Lundie over linked-in which I personally thank him for getting back to a stranger on a short notice.

You have to understand that our business depends on your service continuity.
This is not the first time that we could not get a proper response in a proper timing.

So two action items:
1. I would like to know what is your SLA
2. I would like to escalate this event to management and I would like to be directed to your support managers.

Thanks,
Alon.


9

Hi Alon,

The issue has been escalated. It will be discussed by the management and we will let you know what will be decided. Sorry for the inconvenience.

Best Regards,

10

@tim44

As an update, please note we have implemented our service health status page. Please check the following page for the current state of our cloud services.