Aspose Cloud Dropbox Storage. Access Token Expiration

Aspose.Slides Cloud Product Family
1

I connected my dropbox as a cloud storage and it will periodically tell me that my access token will expire. I will have to go in to the settings in Aspose and regenerate a token. is there anyway to get a round this?

2

@Corvettemina1,
Thank you for contacting support.

Could you please describe step by step how to reproduce the problem you are experiencing?

3

every time i don’t run the program for about 4+ hours it does that. Then i go into my storage and then just click on generate then save and it works. Here is the error it gives

`    HTTP response headers: HTTPHeaderDict({'Date': 'Thu, 08 Sep 2022 02:26:40 GMT', 'Content-    Type': 'application/json; charset=utf-8', 'Content-Length': '230', 'Connection': 'keep-alive', 'Server':` 'Kestrel', 'Strict-Transport-Security': 'max-age=2592000'})
    HTTP response body: DropBox Storage exception: expired_access_token/.

and here is what i see on my end in aspose as well
image.png (59.3 KB)

4

@Corvettemina1,
Thank you for the additional information. I’ve added a ticket with ID SLIDESCLOUD-1564 to our issue tracking system. We apologize for any inconvenience. Our development team will investigate the case. You will be notified when the issue is resolved.

5

Thank you so much you guys are so helpful and respond so quick.

6

any help please very very frustrating

7

@Corvettemina1,
Our developers are working on the issue and contacted Dropbox support. It looks like Dropbox changed their token expiration policy some time ago. Unfortunately, we do not promise a quick solution to the problem.

8

I solved this problem on a application I had using their api recently . happy to share insight if you’d like

9

@Corvettemina1,
Please let us know, we will appreciate it.

10

any solution to this yet

11

@Corvettemina1,
As far as I can see, the issue has been planned to be fixed in Aspose.Slides Cloud 22.10. This version will be published in November.

12

any update on this? I haven’t seen any noticeable changes.

13

@Corvettemina1,
We are sorry, but the issue cannot be resolved any time soon. We expect version 23.9 to contain a fix.

14

Any fix for this?

15

@Corvettemina1,
Unfortunately, the issue is still blocked. ETA for a fix is still version 23.9. This release will be published at the end of September. We apologize for any inconvenience.

16

any fix for this issue?

17

@Corvettemina1,
I’ve requested information from our development team for you. We will let you know soon.

18

Any fix on this?

19

@Corvettemina1,
We apologize for any inconvenience. I’ve requested information from our developers for you again. Thank you for your patience.

20

@Corvettemina1,
Unfortunately, we cannot currently give any estimates on this issue because it depends on functionality that goes beyond Aspose.Slides Cloud.
Currently Aspose.Slides Cloud doesn’t store long-term refresh tokens necessary to refresh access tokens.