Aspose 1.1 is not responding and we are getting multiple clients reporting the API is not working

Aspose.Words Cloud Product Family
1

Aspose 1.1 is not responding and we are getting multiple clients reporting the API is not working. Can you quickly check?

@yaroslaw.ekimov

2

I asked the responsible team to check.

3

@yaroslaw.ekimov

We also see issue with Version 4.0, can you check that as well?

4

v4.0 is working fine, just checked.

5

Thanks, we are checking Aspose 4.0, can you check why aspose 1.1 is not working?

6

image.png (37.0 KB)

7

We keep getting this error when we try to access applications on dashboard, can you check?

image.png (59.8 KB)

8

The team are working on bringing v1.1 online.
upd. It should be online in about 30 minutes

9

do we any update ?

10

Restoring took more time than expected

11

@yaroslaw.ekimov

Can we get RCA for this issue so we can respond to AM team?

12

It was a hardware issue; the admin team will share the RCA shortly
upd;
A temporary internal DNS dependency issue caused hostname resolution failures for some services. Service functionality was restored after DNS redirection.

13

Thank you! we will let the AM team know