Asopose WORD and PDF taking too long (84secs for 5 calls) causing 502 gateway error for clients

Aspose.Total Cloud Product Family
1

Our Clients are experiencing 502 Gateway errors while using features that incorporate Aspose.cloud.word and Aspose.cloud.PDF

Please advise. has been occurring for the last 12 hours.

This has happened a number of times and has required Container restart from your side. Clients cannot use our system at the moment could you please advise ASAP.

5calls listed below taking 84seconds

3

It seems to be this Method that is taking the longest time

DownloadFileAsync

Product

Aspose.Words

API Version

v4.0

4

DownloadFileAsync

Request Trace Id
Root=1-62827c48-289088f471faf9d96476dbe7
Request Start Date
2022-05-16 5:31:04 PM
Request End Date
2022-05-16 5:31:14 PM

10sec

AppendDocument

Request Trace Id
Root=1-62827c23-30abd34a5285ff030b1ecce1
Request Start Date
2022-05-16 5:30:27 PM
Request End Date
2022-05-16 5:30:55 PM

28sec

ReplaceText

Request Trace Id
Root=1-62827c0d-1a10a5a14921f85629f212b8
Request Start Date
2022-05-16 5:30:06 PM
Request End Date
2022-05-16 5:30:26 PM

20 sec

UploadFileAsync

Request Trace Id
Root=1-62827bc8-26dde7f742fe52245005167c
Request Start Date
2022-05-16 5:28:57 PM
Request End Date
2022-05-16 5:29:10 PM

13sec

PutPdfInStorageToDoc

Request Trace Id
1-62827bbb-6d149b9575b379a90c61ca54
Request Start Date
2022-05-16 5:28:43 PM
Request End Date
2022-05-16 5:28:56 PM

13sec

6

@jbrady1990

We are sorry for the inconvenience. We are investigating the issue and will share our findings with you soon. Furthermore, can you please share your workflow so maybe we suggest you some good options?