ARM image for Aspose.Words Cloud

Aspose.Words Cloud Product Family
1

Are there any plans to build aspose/words-cloud container image for arm64 architecture?

2

Yes, we have such plans. I will contact the team to check their progress

3

any updates on this one?

4

Yes, this issue is currently under development, so once it is finished, I will shareit with you on that topic.

5

hi there, in the latest release of dockerhub image 25.6
We have published an arm64 image, but for now, I don’t have an arm cluster to test it on. Could you please give it a try?

6

Thanks for finally releasing the arm64 image. I tried it, but it crashes when processing docx files.
You can find the log files (x86 - success; arm64 - failure) and the test docx file attached to this message.
I had to store the logs in pdf format, as the forum doesn’t allow txt uploads.

Looks like the crash was caused by:

Fontconfig warning: "/usr/share/fontconfig/conf.avail/05-reset-dirs-
sample.conf", line 6: unknown element "reset-dirs"
dotnet: symbol lookup error: /app/runtimes/linux-arm64/native/libSkiaSharp.so:
undefined symbol: uuid_generate_random

log-x86.pdf (672,4 КБ)
log-arm.pdf (243,0 КБ)
file-sample_1MB.docx (1002,7 КБ)

7

Thanks for testing, I will check that one.

8

any updates?

9

Can you try the latest release? 25.9

10

It’s the same error with 25.9

11

Thanks for testing. I will share this with the team.

12

It still doesn’t work with 26.4

Fontconfig warning: "/usr/share/fontconfig/conf.avail/05-reset-dirs-sample.conf", line 6: unknown element "reset-dirs"
dotnet: symbol lookup error: /app/runtimes/linux-arm64/native/libSkiaSharp.so: undefined symbol: uuid_generate_random

There’s a fix available for the libSkiaSharp library. Could you please ask the developers to apply it?

13

Sure, I will ask to do that

1 Like
14

I tested upcoming version on macbook m4 and now it works, so when 26.6 will be available I ping you here.

15

https://hub.docker.com/layers/aspose/words-cloud/latest/images/sha256-c9281da29541723f01b2df2a8b53d0efef8f0ded328e92b8c31f74cbfc99e1b7
Please try

1 Like
16

It works. Thank you!

17

Glad to hear it finally resolved!

18

Regarding the issue with trial mode, please share public key or email associated with account, they will check this issue out, also speaking of infrastructure stability one of the machines in cluster was randomly failing and they moved service to the other machine

19

here’s the public key asposeforcloudfaddb8730d7d41bcb23ae1bbe711eae1

and here’s the error i get when posting to this forum:


<!DOCTYPE html>
<html>
<head>
  <title>Oops - Error 500</title>
  <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
    <h1>Oops</h1>
    <p>The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience.</p>
    <p>Detailed information about the error was logged, and an automatic notification generated. We'll take a look at it.</p>
    <p>No further action is necessary. However, if the error condition persists, you can provide additional detail, including steps to reproduce the error, by posting a discussion topic in the site's feedback category.</p>
</body>
</html>
20

Thanks for sharing I will contact with the responsible teams