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API time out after 60's despite being configured to 120's

We are trying to process a heavy mail merge with images and we have configured the service timeout to be 120’s with the variable “timeout” in the config file.

However the service times out after 60’s with no obvious reason. Has anyone encountered such an issue? is there another method to configure this variable?

@bedarley111111

You can use Configure class to set the request timeout. Hopefully, it will help you to accomplish the task. Otherwise, please share your sample code along with the input files/data for further investigation.

def initialize
    AsposeWordsCloud.configure do |config|
      config.client_data['ClientId'] = APP_SID
      config.client_data['ClientSecret'] = APP_KEY
	  config.timeout='120'
	  end
    @words_api = WordsApi.new
  end