API Calls to "api.aspose.cloud/v3.0/slides/xxxxxx.pptx/Tiff" Are Failing

Aspose.Slides Cloud Product Family
1

We are making API calls to a URL like…
http://api.aspose.cloud/v3.0/slides/xxxxxx.pptx/Tiff?fontsFolder=fonts_shared
… and they are all failing

Some of the failures are with messages like…
Error: DownloadPresentation. Exception: Ftp Storage exception: Unable to parse line: �;�
… and some of the failures are with messages like …
Error: DownloadPresentation. Exception: Ftp Storage exception: Error while listing directory 'fonts_

See request trace 49b4a1a4-f6e5-4b75-ac94-d105f0ba96a3 for the first kind of error, and request trace 13565575-8ecf-4b67-a32e-7331a946043c for the second kind of error

I have tried a super simplified PPTX file with just a couple of textboxes, and I get the second kind of error

With the second kind of error, I can see in our “API usage” dashboard page that the “request query parameters” says that fontsFolder was passed as fonts_shared

I can see the pptx file in our FTP folder, and the fonts_shared folder exists, has the correct permissions, and has font files in it

2

@vibefyi,
Thank you for contacting free support.

You mentioned that API Usage shows fontsFolder=fonts_shared. Could you try listing the folder through the Slides Cloud API using the same access token and storage as your TIFF export? This will help us check whether the error also occurs when accessing the folder directly.

GET https://api.aspose.cloud/v3.0/slides/storage/folder/fonts_shared
Authorization: Bearer <access_token>

If your export request includes storage=MyStorage, add ?storageName=MyStorage to the URL, using your actual storage name.

Please let us know whether the response lists the font files. If the request fails, please share the full error message and, if available, the request ID from API Usage.