API Calls limit not updating - Application stuck at 200

Aspose.Words Cloud Product Family
1

Subject: API Calls limit not updating - Application stuck at 200

Body:

Hi,

I recently added a payment method to my Aspose Cloud account and created two applications. Both are
showing “API Calls per month limit set on the application is 200” even after I’ve updated the limit
settings in the dashboard (set to unlimited/no limit).

Account details:

  • Application 1 Client ID: 6b1a76de-215b-4496-b9dc-6652da7d437a (limit changed to unlimited ~30 min ago,
    still showing 200)
  • Application 2 Client ID: 1526935d-f300-4de0-ae2f-9c5cbdded708 (newly created, also showing 200)

Error returned by API:
{
“Error”: {
“Code”: “accessRestricted”,
“Message”: “Application API Calls per month limit exceeded. API Calls per month limit set on the
application is 200.”,
“Description”: “Operation Failed. A limit was hit.”
}
}

API endpoint used: PUT /v4.0/words/storage/file/{filename} (file upload for document splitting)

Questions:

  1. How long does it take for limit changes to propagate?
  2. Is the 200 limit a default on the free tier that requires a paid subscription to increase?
  3. What subscription/plan is needed for unlimited API calls (metered billing)?

Thank you.

2

I contacted with the billing team, once I have information I share it with you.

3

thank you very much