Hi All,
When I try to convert the pptx file to the mpeg4 in some of the pptx it was properly converting the animation but in some ppt the animations are not converting like when I use Appear, Chequerboard animations in the pptx file it is not converting the animation in the mpeg4 video. Can you please explain why it is not able to convert it properly also can you please let me know if there any custom param/options to modify the setting of the video conversion.
Can you please provide the version of Aspose.Slides you are using and any specific error messages you are encountering during the conversion process?
Hi All,
I am using the below api endpoint to convert the pptx file which is store in the cloud
https://api.aspose.cloud/v3.0/slides/Urogen_Git.pptx/mpeg4?folder=uploads
Also I am not getting any error message but the output of the video shows incorrect animations it just skips the specific animations.
Below is the output that I am getting in the cloud log:
http://api.aspose.cloud/v3.0/slides/Urogen_Git.pptx/mpeg4 **200**
Method Name
DownloadPresentation
Product
Aspose.Slides
API Version
v3.0
Details
Success: DownloadPresentation.
Application
Name
BioMarin
Default Storage
2b796626-d841-48e6-a03c-538f854d7398
Created Date
2024-10-23
Request Details
Request Trace Id
1-6719ff82-553493f81a3f6a03633c2562
Request Start Date
2024-10-24 1:34:18 PM
Request End Date
2024-10-24 1:35:43 PM
Request query parameters
folder
uploads
i18n Input Data
{
"name":"uploads/Urogen_Git.pptx"
"path":""
"storage":""
"extension":""
"type":""
"header":""
"size":"46610953"
}
Output Data
{
"name":
"output"
"path":""
"storage":""
"extension":""
"type":""
"header":""
"size":"879792"
}
@amitdinda,
Thank you for contacting free support. We are sorry that you have to encounter this problem. Could you please share the presentation file “Urogen_Git.pptx” and the output video file?
@amitdinda,
Thank you for the sample files. I need some time to check the problem. I will get back to you soon.
@amitdinda,
Thank you for your patience. I’ve reproduced the problems with animations when converting the attached presentation to a Mpeg4 video.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESCLOUD-1995
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
@amitdinda,
Our developers have investigated the case. Please note that Checkerboard and Appear animations are not yet supported in video conversion. Here is a list of supported effects and transitions:
Convert PowerPoint to Video|Aspose.Slides Documentation
We will investigate the issue related to the remaining effects, they are indeed working improperly.
Hi @andrey.potapov ,
I have reviewed the list of the animation you have provided and convert a pptx using all the animation but found that half of the animation from the list is not working properly can you please look into this issue. Here is the files - Unique Download Link | WeTransfer
@amitdinda,
Thank you for bringing this issue to our attention. I’ve reproduced the incorrect conversion of the animation effects from the attached PPTX file to Mpeg4 video.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESCLOUD-1996
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hi @andrey.potapov ,
We are planning of using the developer paid support to resolve this issue. Do we need to subscribe for the whole year OR we can do monthly basis. Also, As we have a launch in 15days can you please let me know if it is possible to complete the fixes for the support of the animations that you have listed on the documentation as a stable version?
Please let me know the updates ASAP.
@amitdinda,
This is a free support. Unfortunately, I cannot answer your questions about paid support. Please go to this page: Paid Support Helpdesk - aspose.cloud. I hope this will help you.
I’ve forwarded your question to our developers. We will reply to you as soon as possible.
@amitdinda,
Our developers have reviewed your request. 15 days means the fix will be included in Aspose.Slides Cloud SDKs 24.11, which is unlikely. Priority support means that the issue will be prioritized and resolved faster, but we cannot give you an exact time frame for resolution. We apologize for any inconvenience caused.