504 Gateway timeout errors

a.user · June 8, 2020, 7:47pm

Hi! Aspose API performance is really bad at the moment, we are receiving timeouts:

Unexpected 504 from aspose client: Reason: Gateway Time-out Contents:

504 Gateway Time-out

Can you please look into it?

a.user · June 8, 2020, 7:52pm

Even on the endpoint https://api.aspose.cloud/connect/token
I keep getting 502 and 503 responses.

tilal.ahmad · June 9, 2020, 2:50am

@a.user

We are sorry for the inconvenience. We are investigating the issue and will fix it asap.

tilal.ahmad · June 9, 2020, 3:34am

@a.user

Please check, it should work now. We have restarted our production SQL server, it was too busy. We are investigating the issue, to avoid this situation in future.

a.user · June 9, 2020, 7:33am

Hi @tilal.ahmad! It’s currently working, indeed.
Would be great to avoid this situation in future. Good luck in investigation!

tilal.ahmad · June 9, 2020, 8:07am

@a.user

We have found a problem with our production DB. This week we will launch new versions of micro-services so they will not depend on that DB anymore (only legacy API versions (1.0/1.1/2.0).

So it is recommend to upgrade your SDKs to the latest version of the API.