504 Gateway Timeout Error when Using startMerge

Aspose.Slides Cloud Product Family
1

Hi Team,

I’m using async slide merge function and it sometimes lead to a 504 gateway timeout error when calling the API using the sample code below:

Error message:

[504] Server error: POST https://api.aspose.cloud/v3.0/slides/async/merge resulted in a 504 Gateway Time-out response:

504 Gateway Time-out

Another problem is even if the startMerge function succeeds, then when using the operation ID to query the status, it shows this error:

[404] Client error: GET https://api.aspose.cloud/v3.0/slides/async/f820413a-1f69-4525-a58f-d5625e1026d2/result resulted in a 404 Not Found response: {“requestId”:“720bfa99-1b63-4369-824c-1642a303a168”,“error”:{“code”:“ObjectDoesNotExist”,“message”:"Operation does not e (truncated…)

I can confirm the correct operation ID is passed during the API call.

Can you plase let me know if there is any problem on your end. I’ve tested multiple times without success. These problem started to occur quite a lot after we replace with new generated client secret which I’m not sure if could be a cause.

Thanks

2

@timgvittoria,
Thank you for contacting support. I am working on the issue and will get back to you soon.

3

@timgvittoria,
Thank you for your patience. I’ve reproduced the errors you described.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-1880

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

4

@timgvittoria,
We are already working on the issue. Our developers will do their best to solve the problem you are encountering. We apologize for any inconvenience.

5

@timgvittoria,
The issues you found earlier (filed as SLIDESCLOUD-1880) have been fixed in Aspose.Slides Cloud SDK 24.1.
You can check all fixes on the Release Notes page.