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504 gate ways time outs for past 4 days calls taking nearly 2 minutes

Our customer are experienceing 504 gateway errors consistently for the past 5 days. Some of the calls are taking nearly 2 minutes. Please see below, can you please advise as a matter of urgency

Request Trace Id
1-62f4d99a-2be629b31d99cbff7e0463bb
Request Start Date
2022-08-11 11:28:30 AM
Request End Date
2022-08-11 11:30:37 AM

@jbrady1990

We are sorry for the inconvenience. We will check the server logs for investigation. However, we will appreciate it if you please also share your sample code and document. It will help us to investigate and fix the exact issue.

@tilal.ahmad it is not a single document it is happening to all of our clients and is still occurring. No one can use our system for the past 3days. The code that has always worked has not been changed. It is your calls taking over 2 mins . Can you please look into this and update asap or we will have to terminate use of Aspose as soon as possible.

It seems to be this method that is causing the problem

Method Name: UploadFileAsync

I am testing it with a document I have run through the system many times so it is nothing to do with the document and it is nothing to do with the code from our end as it was working fine last week.

1 Like

@jbrady1990

Thanks for your feedback. We are looking into the issue and will update you shortly.