Hi!
Since yesterday, we’ve been having ongoing problems converting Word files to PDF and PPTX. At first, the requests were failing with timeouts, and now we’re getting a 503 Service Temporarily Unavailable error.
Could there have been any updates released that may have caused this issue? Could you please help us resolve it?
Thank you!
@AsposeCreatio please share more information which api do you use? as far as I remember you call our API from the Salesforce, right? if so do you use a normal url api.aspose.cloud or api-mirror.aspose.cloud? the last one we created for salesforce customers, as for some reasons salesforce doesn’t stable when working with our API
Hi @yaroslaw.ekimov ,
Thank you for your response. To clarify, we send these requests from Creatio , and we use the standard api.aspose.cloud endpoint.
In addition to the timeouts and 503 errors reported earlier, some PPTX conversion requests yesterday returned HTTP 400 from the API. The attached screenshot shows an example for /v3.0/slides/convert/Pptx (Aspose.Slides, API v3.0).
image.png (43.1 KB)
Similar requests completed successfully before yesterday and are working correctly again today. Could you please check what might have caused these intermittent failures and whether any service issues or updates could explain this behavior?
Thank you for your help!
@AsposeCreatio it seems that it was a network routing issue, our admin team is investigating this issue as there were several customers who faced same thing, but because it wasn’t a mass problem it is hard to diagnose why only these customers got this error.