I think it would be more convenient if you wrote them an email directly with all your questions so they could answer them as precisely as possible. sales@aspose.com
We are experiencing this issue again. Please confirm that this is currently being investigated and the anticipated time to resolve? The frequency of outages is unacceptable and we also request to see the SLAs for uptime
Same here. We request you to share SLAs for self host apis
Yes it was the billing service down, they havenāt got the root cause yet, once they shared with me I will update you
Are there any updates to this yet? There hasnāt been any correspondence in the last 7 hours.
I havenāt received a message from them yet.
I got a RCA from the billing team:
There was a connection issue with the DB, which suddenly stopped responding to requests and sent a timeout exception to the billing application. Our hosting team migrated the VM with the database closer to other applications to avoid network hops. Also, some settings have been updated to address this issue, like increasing the maximum number of connections to DB and keeping alive monitoring has been set to check if the DB is okay.
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Team!!
This issue came again. We are seriously looking for other service providers now as this is repeating multiple times despite raising it. Please understand the severity of issue as this is impacting our businsesses
Sorry for the inconvenience. It was the billing service failed again. We are investigating changing the implementation to allow more freedom from billing service uptime.
We are currently experiencing a major outage with Aspose. What is going on?? We cannot activate billing on our self-hosted instance or generate your documents on your cloud API.
We need this fixed ASAP .
There was a connectivity issue with DB; the billing work has been restored, and the admin team is analyzing why this happened.
This time, even though the checkMeteredLicense flag was coming True in the API response, we got red marks in converted files. We need the API endpoint, which can help us know that there is an issue with the aspose service, and we can take necessary action. Please share that asap!!
The API is working fine now; Iām waiting for the RCA from the team to share.
We would really appreciate if you can share api endpoint to check if there is any issue with aspose service. We can see status reflected here: https://status.aspose.cloud/
We need same info through an api endpoint, so that we can switch the strategy. It is urgent!!!
There is no such endpoint now, and Iām not sure there is a plan to create one. I will ask the team about it.
Please do because we are thinking of changing our approach, like we will first call this api to check if service is fine or not, if not, we would internally change to backup strategy. Thus, it will be really helpful if you can provide the same
I will create a ticket to track the progress.
This is down again, can you help on immediate fix
Yeah this same issue again today. Has happened 4 times in the past month. Today it was down for 3 hours. Every time weāre told the problem is resolved permanently, completely unreliable service.
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