Unexpected “Application API Calls Per Month Limit Exceeded (150)” Error, But Usage Is Below Limit

Aspose.Slides Cloud Product Family
1

Hello Aspose Support Team,

We are experiencing an issue with Aspose.Slides Cloud where the API returns the following error:

Application API Calls per month limit exceeded. API Calls per month limit set on the application is 150.

However, according to our records (and dashboard checks), our monthly usage does not exceed 150 calls.

Environment

  • Product: Aspose.Slides Cloud Java SDK

  • SDK version: 25.8.0

What we already checked

  1. Confirmed our monthly call count is below 150.

  2. Verified the credentials (App SID/Key) used by the service.

  3. Reproduced the issue in production flow during PPT merge.

Could you please help us verify:

  1. The actual usage count on your side for our App SID.

  2. Whether there is any delay/caching in usage statistics or quota reset timing.

  3. If this can be caused by shared counters across services/apps.

  4. Whether this might be a known issue for SDK 25.8.0 or specific endpoints.

If needed, we can provide request IDs, full timestamps, and additional logs privately.

Thank you.

Best regards,

2

Error Details : Error: CopyFile. Exception: Application API Calls per month limit exceeded. API Calls per month limit

Name : weekly_report

Client Id : 95a1f488-84fc-4620-9d22-197a6ec7a1d8

3

@rogerlim,
We are sorry you encountered this problem.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-2099

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.