Getting 500 response when trying to postConvertByFormat

bb4 · May 21, 2024, 5:02pm

Hi, I am trying to run a simple request to convert a file from obj to usdz. I have successfully done this with the aspose3 .net python SDK and am now trying the cloud version with nodejs. This code gives me a 500 response with message: undefined. So I’m not totally sure how to debug. i have a storage on the dashboard with the same omnia-web-file-conversions and an API id and key as well. Any advice is appreciated

tilal.ahmad · May 22, 2024, 5:13am

@bb4

Please share your input document along with the sample code for investigation.

bb4 · May 22, 2024, 2:17pm

asposeFiles.zip (1.3 MB)

tilal.ahmad · May 23, 2024, 1:40am

@bb4
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): THREEDCLOUD-86

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.