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Error in uploading files to Aspose.Cloud server (from 07:16 PM GMT+07 to 08:24 PM GMT+07 on 05-Aug-2014)

Hi Aspose Support,

Yesterday (05-Aug-2014), I have been noticed about 156 cases of failure in uploading file to Aspose Server when converting pdf from excel template in time range from 07:16 PM GMT+07 to 08:24 PM GMT+07. The detail of error as following in Java codes :

java.net.SocketTimeoutException: Timeout while fetching URL: http://api.aspose.com/v1.1/storage/file/07-04-2014-02-40-51-PM-GMT01-00-DST-350_3148941.xlsx?appSID=febd886e-b9dc-4514-9deb-73f48f81dc71&signature=qGvLWKKgim5wCcQT01qU6lpSOs4com.google.appengine.api.urlfetch.URLFetchServiceImpl.convertApplicationException(URLFetchServiceImpl.java:145)
com.google.appengine.api.urlfetch.URLFetchServiceImpl.fetch(URLFetchServiceImpl.java:45)
com.google.apphosting.utils.security.urlfetch.URLFetchServiceStreamHandler$Connection.fetchResponse(URLFetchServiceStreamHandler.java:417)
com.google.apphosting.utils.security.urlfetch.URLFetchServiceStreamHandler$Connection.getInputStream(URLFetchServiceStreamHandler.java:296)
com.mt.forms.utils.AsposeCellsUtils.uploadFile(AsposeCellsUtils.java:125)
com.mt.forms.utils.AsposeCellsUtils.getPdfDownloadDataNewMethod(AsposeCellsUtils.java:346)
com.mt.forms.utils.AsposeCellsUtils.getPdfDownloadData(AsposeCellsUtils.java:176)
com.mt.forms.servlet.queue.ExcelTemplateQueueServlet.doPost(ExcelTemplateQueueServlet.java:304)
javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.mt.forms.servlet.ServletUtilBase.service(ServletUtilBase.java:400)
org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
com.google.apphosting.utils.servlet.ParseBlobUploadFilter.doFilter(ParseBlobUploadFilter.java:125)
org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
com.google.apphosting.runtime.jetty.SaveSessionFilter.doFilter(SaveSessionFilter.java:35)
org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
com.google.apphosting.utils.servlet.JdbcMySqlConnectionCleanupFilter.doFilter(JdbcMySqlConnectionCleanupFilter.java:60)
org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
com.google.apphosting.utils.servlet.TransactionCleanupFilter.doFilter(TransactionCleanupFilter.java:43)
org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
com.google.apphosting.runtime.jetty.AppVersionHandlerMap.handle(AppVersionHandlerMap.java:254)
org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
org.mortbay.jetty.Server.handle(Server.java:326)
org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542)
org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:923)
com.google.apphosting.runtime.jetty.RpcRequestParser.parseAvailable(RpcRequestParser.java:76)
org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404)
com.google.apphosting.runtime.jetty.JettyServletEngineAdapter.serviceRequest(JettyServletEngineAdapter.java:146)
com.google.apphosting.runtime.JavaRuntime$RequestRunnable.run(JavaRuntime.java:446)
com.google.tracing.TraceContext$TraceContextRunnable.runInContext(TraceContext.java:438)
com.google.tracing.TraceContext$TraceContextRunnable$1.run(TraceContext.java:445)
com.google.tracing.CurrentContext.runInContext(CurrentContext.java:220)
com.google.tracing.TraceContext$AbstractTraceContextCallback.runInInheritedContextNoUnref(TraceContext.java:309)
com.google.tracing.TraceContext$AbstractTraceContextCallback.runInInheritedContext(TraceContext.java:301)
com.google.tracing.TraceContext$TraceContextRunnable.run(TraceContext.java:442)
com.google.apphosting.runtime.ThreadGroupPool$PoolEntry.run(ThreadGroupPool.java:251)
java.lang.Thread.run(Thread.java:724)

I don’t know the exact reason for these cases. I’m using the Google AppEngine Server.
And at present time, everything is OK.
Have you made any changes on your server in that time range ?

Thanks,
Chien

Hi Chien,

Thanks for your posting and using Aspose.Cells for Cloud.

We have forwarded your query to our development team and will answer you asap.

Hi Shakeel,

Do you have any update on this ?

Best Regards,
Chien

Hi Chien,

Thanks for your posting and using Aspose.Cells for Cloud.

We have localized this issue and working on it. We’ll let you know when we’ll fix it.