Converting Presentation Slides to PDF with REST API Results in Bad Request

Aspose.Slides Cloud Product Family
1

Hi,
We are experiencing bad requests for all of our calls to slides/convert. It seems to be a timeout. We are using direct api call, not any sdk. An example of a failure:
method: put
url: http://api.aspose.com/v1.1/slides/convert?format=pdf&appSID=<appId>&signature=<signature>
Will appreciate your help.

2

@Cloudinary,
Thank you for contacting support.

Could you please clarify if you are getting a bad request for any PowerPoint presentation or for a specific one?

3

Thank you, we are getting a bad request for any power point presentation.

4

We have stopped experience this issue today, but we want to know what happened and how can we avoid such cases. Can you please help us understand the root cause?
Dates and times it happened are:
5th of December, between 18:56 to 23:59 - IL time.
6th of December, between 00:00 to 00:05 - IL time.

5

@Cloudinary,
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-1834

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

Hello, we are continuing to experience this problem in several different pptx. Can you please share your insight? Why is this problem happens? Do you need any more info from us?

7

@Cloudinary,
I’ve requested information from our developers for you. We will let you know soon.

8

@Cloudinary,
We can see the errors in the log, but we cannot reproduce them. Could you please share a presentation file that caused the failure?