Free Support Forum - aspose.cloud

ConvertDocument api call is taking longer when using 19.10

We recently upgraded our Aspose Words Cloud gem from 19.2 to 19.10 as prescribed by a recommendation from @tilal.ahmad in Bad Request from Ruby Gem => System.OutOfMemoryException, but when we did so, requests to convert a document much longer.

In 19.2, we were able to process multiple documents within a second, but after bumping our sdk version to 19.10, each document takes about a second to convert.

Is there a way to reclaim the performance of 19.2 in 19.10?

@houdini.vouch

Thanks for your inquiry. We have logged a ticket WORDSCLOUD-977 in our issue tracking system for further investigation and rectification. We will keep you updated about the issue resolution progress within this forum thread.

@houdini.vouch

Thanks for your patience. We have made some changes on our cloud server for performance enhancement. We will appreciate it if you please double check it, hopefully now you will be satisfied with the performance of Aspose.Words Cloud SDK for Ruby 19.10.