Blank spaces displayed when using japaese or chinese languages

Aspose.PDF Cloud Product Family
1

We are using aspose to merge pdfs into single pdf. If the headlines are in japanese or chinese, in the table of contents, headlines of the documents the japanese and chinese characters are shown as blank. The fonts required for the japanese,chinese characters are present on the server.

2

@tejaac

Would you please share some additional information like sample code snippet and sample files to replicate the issue in our environment. We will further proceed accordingly.

3

I am seeing this in the merged table of contents. I cannot share the actual files out of the organisation.

image.png (17.9 KB)
sampledocs.zip (523 Bytes)

4

@tejaac

There is non-English text in both text files that you shared. Do you mean that these characters are not being rendered correctly when merging two documents into one?

5

yes they are showing blank spaces, when the merging is done, In the table of contents.

6

@tejaac

We are checking it and will get back to you shortly.

7

also in the on-prem environment this is working fine. but in cloud only its showing blank spaces.

8

@tejaac

We are moving this thread to respective category where you will be assisted according to Cloud APIs.

9

i have a question though do we need to install anything else for cloud environment?

10

Hi, @tejaac
Can you share details (font names, curl requests or code snippets, cloud storage type) and steps to reproduce the issue?

11

Hi @kirill.novinskiy ,

We cannot share the files outside the organisation. but I already sent sample docs with the chinese text. The fonts we are using are MS Gothic Regular, MS PGothic Regular, MS UI Gothic Regular, Yu Gothic, Yu Gothic UI, SimSun Regular, SimSun-ExtB Regular, SimSun-ExtG Regular, Arial Unicode MS Regular for japanes and chinese characters. These are the same fonts on on-prem and cloud environments.

backgroud : We are merging 2 pdfs having chinese or Japanese Fonts into 1 pdf, and when its merged in the table of contents page the headlines of the documents are displayed but in the place of Japanese and Chinese characters blank spaces are being displayed. in the on-prem envrionment everything is working fine. In the cloud only its not working properly. We are using aspose.pdf 7.0 version dll for this.

12

@tejaac
We have noticed the reported issues and logged the following tickets in our issue tracking system for further investigation and rectification. We will notify you as soon as these issues are resolved.

PDFCLOUD-4715:Blank spaces displayed when using japaese or chinese languages.