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Aspose Cloud dashboard for Aspose cloud storage management is down

Aspose Cloud is down. Please fix it asap, because our business makes use of it.
This message was posted using Banckle Live Chat 2 Forum

Logging in to the dashboard gives the following error:


Sorry, an error occurred while processing your request.

The exception message is: An error occurred while updating the entries. See the inner exception for details.

There was a DbUpdateException while rendering Home’s Index action.

Stack trace:

at System.Data.Entity.Internal.InternalContext.SaveChanges() at Aspose.Platform.Data.Entity.EntityRepository1.Update(TEntity entity) in c:\BuildAgent\work\6e2d6321fd683d62\Aspose.Saas.NET\trunk\src\Aspose.Platform\Aspose.Platform.Data.Entity\Repositories\EntityRepository.cs:line 49 at Aspose.Platform.Data.Entity.UserRepository.Update(User entity) in c:\BuildAgent\work\6e2d6321fd683d62\Aspose.Saas.NET\trunk\src\Aspose.Platform\Aspose.Platform.Data.Entity\Repositories\UserRepository.cs:line 123 at Aspose.Platform.Business.Applications.UserApplication.UpdateUser(User user) in c:\BuildAgent\work\6e2d6321fd683d62\Aspose.Saas.NET\trunk\src\Aspose.Platform\Aspose.Platform.Business.Applications\Applications\UserApplication.cs:line 71 at Aspose.Platform.Business.Applications.FacadeApplication.SetLastLoginDate(String email, DateTime lastLoginDate) in c:\BuildAgent\work\6e2d6321fd683d62\Aspose.Saas.NET\trunk\src\Aspose.Platform\Aspose.Platform.Business.Applications\Applications\FacadeApplication.cs:line 780 at Aspose.Platform.Presentation.Web.Controllers.HomeController.Index() in c:\BuildAgent\work\6e2d6321fd683d62\Aspose.Saas.NET\trunk\src\Aspose.Platform\Aspose.Platform.Presentation.Web\Controllers\HomeController.cs:line 25 at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult2.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.b__3f() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass48.b__41() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass33.b__32(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.b__1c() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.b__1e(IAsyncResult asyncResult)

Hi Richard,

Some changes were being pushed to live servers during weekend when there was less workload. Most of the time process is smooth but it looks like these changes affected a couple of customers including you on this occasion. We are sorry for the inconvenience.

Can you please confirm if the issue has been fixed at your end?

Best Regards,

The API seemed to function as normal after the web team fixed it this weekend. The only way I was able to contact you guys about this was via Facebook, maybe that could be improved.

Hi Richard,

Yes, you are right. Live support was not available because of weekend. You can post in forums and also send a private message in case of urgent issue. We are also improving our system to deal with such situations.

We are sorry for the inconvenience.