Word to PDF conversion error - "The given key was not present in the dictionary."


#1

Since the morning of Tuesday 11/13 we’re seeing a large increase in errors when submitting Word documents for PDF conversion. It’s a 400 and the entirety of the error is:

{
"Message": "The given key was not present in the dictionary."
}

We see these same errors with the documents when we run them manually through the form on https://apireference.aspose.cloud/words/#!/Convert/PutConvertDocument:

image.png (376.4 KB)

Here are some examples of the Word documents that are failing to convert:
aspose_conversion_failures.zip (22.2 KB)

Can you shed any light on why these are failing?

Thanks


#2

@greg-4

For all the attached documents I am getting following error:

{
  "Message": "The document appears to be corrupted and cannot be loaded."
}

We are looking into this issue and will shortly update you with our findings.


#3

All the documents in the zip file display correctly when viewed within Word. I’m not sure why you are getting a different error than we are.


#4

@greg-4

We are trying to diagnose the issue (WORDSCLOUD-631) on our end and will update you here as soon as the issue is fixed.


#5

@sohail.aspose

I don’t have access to your JIRA. I see that you have closed WORDSCLOUD-631 which was opened for this issue. What was the resolution? Did you fix it so we can have our customers re-submit their failied to convert Word files?


#6

@greg-4

Yes, the issue has been fixed. Please ask your customers to re-submit their failed conversion files.

Following are the converted files of your attached documents: files.zip (310.1 KB)