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Word to Html,placeholder is broken up


#1

my word doc has placeholders like $123$,
but when it to html, the ‘$123$’ is broken to ‘<span>$</span><span>12</span><span>3$</span>’ or others.
I don’t want to this, I just want to ‘<span>$123$</span>’. Help me ,please.


#2

@danielchen

We are sorry for your inconvenience. I have tested the scenario with a sample DOCX file and unable to notice the reported issue. We will appreicate it if you please share your sample document here as a zip file, we will look into it and will investigate it further.


#3

image.png (31.7 KB)
image.png (127.8 KB)
sample.docx.zip (31.4 KB)

The first,ths for your reply.
My question like the imgs, the 1st img write to word,when i convert to html the $9009$ not $9009$ ,it changes $ and 9 and 009$,so what should i do to keep it is $9009$?


#4

@danielchen

Thanks for sharing your sample document. We have tested the scenario and noticed the reported issue, so logged a ticket WORDSCLOUD-941 in our issue tracking system for further investigation and rectification. We will notify you as soon as it is resolved.