Free Support Forum - aspose.cloud

AmazonS3 exception: Error 'The specified key does not exist.'- Bucket 'afc-filestorage'


#1

We are regularly getting this error:


AmazonS3 exception: Error ‘The specified key does not exist.’, Bucket 'afc-filestorage’

When trying to upload files to

http://api.aspose.com/v1.1/storage/file

This means your cloud service is unusable and our service is down.

We are uploading Excel files for conversion to PDF. Sample file url (signature and appSID changed):

Could not fetch URL: http://api.aspose.com/v1.1/storage/file/SAP-Order-Request-v35-Timothy-King-06-07-2017-04-36-00-PM-GMT-07-00_9800119.xlsx?appSID=abc123&signature=abc123



#2

It looks like we are no longer getting this error. There was an outage yesterday evening between 7:14 PM EDT and 7:37 PM EDT.


This makes our system unreliable.

#3

Hi,


Thank you for contacting support and sharing details.


I have just tested this issue and found file upload service of Aspose.Storage for Cloud API is working fine. ‘The specified key does not exist’ issue is mostly due to wrong signatures or APPSID.


I will further check with my development team might be at mentioned time there will be some sort of maintenance going on server which caused this issue.


Apologies for any inconvenience this may have caused you.


If you have any further questions, please feel free to share.


Thanks,


Naeem Akram
Aspose - File Format APIs.

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